How can we help you?

What happens if I return an order?

Orders that are returned for a refund are ineligible for cash back. Your pending cash back balance will reduce by the amount of cash back earned on that order. The reduction of your pending cash balance due to a return or refund, does not impact the value of any refund from Spring or a Brand on our platform. Our Shipping and Return policies are available here.

A returned order is any order that is being shipped back to the Brand or to Spring that results in a refund of the price paid for the item. Unfortunately, an order returned to sender is treated as a return by our brand partner, will be refunded and is not eligible for Cash Back.