How can we help you?

When will I receive my refund?

Since Spring is a marketplace, refund processing time varies by brand. However, we always work with brands to get your refund processed as soon as possible. You will receive an email confirming the refund as soon as it is processed. Once we issue the refund, it may take 3-5 business days before the refund appears in your account, depending on your bank's processing time.

If it's been more than two weeks since your return has been received by the brand, please contact our Concierge team and we can request an update on your refund status.