What is your return policy?
We want you to love what you get. Therefore, Spring offers free returns on all items, with the exception of: art, intimates, food, furniture, fine jewelry, handmade items, custom and monogrammed items, subscription magazines, gift cards, tickets, events, and items listed as final sale. (We know exclusions are annoying — thanks in advance for understanding.) On most of our items, you'll have 14 days from date of delivery to make the return -- and in some cases even more! Be sure to check the "Returns" tab on the individual product's Product Details page for the return policy associated with that product.
All items must be returned unworn and undamaged, with tags attached, and in the original packaging. Some products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
If you would like to return any qualifying item please feel free to use the provided pre-paid return label. Please note that our brands conduct returns based on their own individual processes, but never fear, you’ll always be able to return your item for free!
If no return label is included, simply request a return, and we’ll send you a prepaid label, completely free of charge. If you’re using the the app, find the order or item you wish to return order in the "Me" tab, and tap “Request Return.” On web, go to My Orders, find the item you wish to return, and click "Request Return." Follow the instructions, and you’ll be able to either download a label instantly or we’ll send you a label in an email ASAP!
You also can request a return label by emailing Spring Concierge. Just be sure to list your order number, the item or items you wish to return, and the reason for your return.