How can we help you?

We'd love to hear from you!

We’re always here to help! We offer several easy ways for you to reach us:


Live Chat: During our live chat hours you can contact us with your inquiries! Simply click the help widget located on the lower right corner on Follow the steps below if you are shopping on Spring’s mobile app!

  1. Tap on the “Me” tab.
  2. Tap on the Settings icon (it looks like a gear) located in the top left corner.
  3. Tap on “FAQ”.
  4. Tap on the green chat icon on the lower right corner and start chatting away!

Our chat hours are: Monday - Friday from 10am - 6pm EST


Text Us: Send us a text at (646) 863-4779 between 10am and 6pm, Monday to Friday. Spring Concierge will reply back within 2 business hours. Standard data and message rates may apply.


Request A Callback: Customers can request a callback by leaving a voice message 24/7 and Spring Concierge will return your call within 2 business hours, between 10am  - 6pm EST. Kindly note any calls received from unknown or unavailable numbers will be responded to via email if the order number and/or email address is provided.

Spring Concierge can be reached at (646) 863-4779


Email Us: You can contact us 24/7 through our secure online form below and a member of the Spring Concierge team will reply back within 12 hours with most emails receiving a reply under 2 business hours.

Our email hours are: 7 days a week from 8am - 8pm EST