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Frequently Asked Questions
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About Spring
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My Orders
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Can I cancel my order?
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Where can I view my Account Details?
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When will my order arrive?
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How do I change the email address linked to my account?
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Can I refer my friends to Spring?
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Can I modify my order?
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I placed an order but didn't receive a confirmation email. Did my order go through?
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Where can I find my order number?
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How do I deactivate my account?
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I used iBotta on my purchase, but have a question?
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How can I change my password?
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How is tax calculated on Spring?
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How do I reset my password?
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Why can't I cancel my order?
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Does Spring offer price adjustments?
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I've placed an order, but then I found a promo code. Can I have it applied to the order?
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I used Ebates on my purchase, but have a question?
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Why is there tax on my order?
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What if the item I wanted is sold out, or I wish to order it later?
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When will you charge my credit card?
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I received credits on Spring. How do I apply them to my order?
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What are the terms & conditions of the 15% off select beauty brands promo?
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What are the terms & conditions of the Spring | ShopRunner promotion?
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Can I cancel my order?
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Shipping
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Returns
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SpringBack
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How do I earn rewards through the SpringBack program?
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How do I know the value of the SpringBack rewards I’ll be getting? Where can I view my balance?
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How do I claim my rewards?
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When do I get the rewards?
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What are the full terms and conditions of the SpringBack program?
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Are there any restrictions on using Spring credit?
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If I claim my SpringBack in Spring credit, does it expire?
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Do I have to use my rewards to shop on Spring?
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Are there any exclusions to the SpringBack program?
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If I redeem as real cash, how long will my rewards take to process?
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What happens if I return an order?
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Does Spring match rewards from other discount sites?
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My credit card was stolen. Can I still receive my available rewards?
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What happens if I have pending rewards at the end of the quarter?
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Can I receive my rewards as cash if my credit card has expired or my bank account was closed during the 60 day approval period?
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Can I opt out of the SpringBack program?
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What happens to my rewards on a cancelled order?
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Is there a minimum amount of rewards I need to have earned to claim?
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Why can’t I see my rewards on my Spring mobile app?
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What if there is an error with my rewards? I thought my pending or available rewards amount would be different.
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Can I stack rewards with my credit card’s cash back program?
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How do I earn rewards through the SpringBack program?
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Payment
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What payment methods do you accept?
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How are Spring’s sale discounts applied?
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How do I add or change my payment info?
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How do I checkout and create a Spring account using Apple Pay?
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Is my payment information secure?
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How do I change my billing address?
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I'm a new user and I checked out using Apple Pay. Why can't I locate my order?
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When will I receive my refund?
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I have a Spring account and I checked out using Apple Pay. Why can’t I locate my order?
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What is Alipay?
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SPRING Alipay Exclusions
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What payment methods do you accept?
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Contact Us
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