How can we help you?

Frequently Asked Questions

• About Spring

  • What is Spring?
  • Do I have to pay to use Spring?
  • How can I get Spring?
  • I'm a brand and I want to sell on Spring—how can I join?
  • I received a mailer in the mail and I have a question.

• My Orders

  • ★ Can I cancel my order?
  • Where can I view my Account Details?
  • When will my order arrive?
  • How do I change the email address linked to my account?
  • Can I refer my friends to Spring?
  • Can I modify my order?
  • I placed an order but didn't receive a confirmation email. Did my order go through?
  • Where can I find my order number?
  • How do I deactivate my account?
  • I used iBotta on my purchase, but have a question?
  • How can I change my password?
  • How is tax calculated on Spring?
  • How do I reset my password?
  • Why can't I cancel my order?
  • Does Spring offer price adjustments?
  • I've placed an order, but then I found a promo code. Can I have it applied to the order?
  • I used Ebates on my purchase, but have a question?
  • Why is there tax on my order?
  • What if the item I wanted is sold out, or I wish to order it later?
  • When will you charge my credit card?
  • I received credits on Spring. How do I apply them to my order?
  • What are the terms & conditions of the 15% off select beauty brands promo?
  • What are the terms & conditions of the Spring | ShopRunner promotion?

• Shipping

  • How much is shipping?
  • Do you have expedited shipping available?
  • Where does Spring ship to?
  • How do I use my tracking number?
  • How do I update my address?

• Returns

  • ★ How do I return my item?
  • What is your return policy?
  • Why is there a fee on my return label?
  • How do I exchange my item?
  • Can I return an item that is marked as final sale?
  • Did you receive my return?

• SpringBack

  • How do I earn cash back through the Spring Cash Back program?
  • When do I get the cash?
  • How do I claim my cash?
  • How do I know how much cash back I’ll be getting and where can I view it?
  • Do I have to use my cash back to shop on Spring?
  • Are there any exclusions to Spring’s Cash Back program?
  • How long will my cash back take to process?
  • What happens if I return an order?
  • What are the full terms and conditions of the Cash Back program?
  • Does Spring match cash back from other cash back or discount sites?
  • My credit card was stolen. Can I still receive my available cash back?
  • What happens if I have pending Cash Back at the end of the quarter?
  • Will I receive my cash back if my credit card has expired or my bank account was closed during the 60 day approval period?
  • Can I opt out of the Cash Back program?
  • What happens to my cash back if I close my Spring account?
  • What happens to my cash back on a cancelled order?
  • Can I receive cash back on a previous purchase?
  • Is there a minimum amount of cash back I need to have earned to be reimbursed?
  • Why can’t I see my cash back on my Spring mobile app?
  • What if there is an error with my cash back? I thought my pending or available cash back amount would be different.
  • Can I stack cash back with my credit card’s cash back program?

• Payment

  • What payment methods do you accept?
  • How are Spring’s sale discounts applied?
  • How do I add or change my payment info?
  • How do I checkout and create a Spring account using Apple Pay?
  • Is my payment information secure?
  • How do I change my billing address?
  • I'm a new user and I checked out using Apple Pay. Why can't I locate my order?
  • When will I receive my refund?
  • I have a Spring account and I checked out using Apple Pay. Why can’t I locate my order?
  • What is Alipay?
  • SPRING Alipay Exclusions

• Contact Us

  • ★ Contact us!